The 3-, 6- and 12-month plans include the Pass Guarantee. This page is the whole of it — what it covers, what we ask of you, how to claim it, and where it stops. If something here is unclear before you subscribe, email info@pecivilclick.com and ask.
What the guarantee covers
If you prepare with FEExamClick, sit the FE Civil, FE Mechanical or FE Electrical exam, and do not pass, we extend your subscription free of charge until you sit again and pass. You are not charged for the extension, and there is no cap on the number of extensions while your claim stays valid.
| Question | Answer |
|---|---|
| Which plans include it? | The 3-month, 6-month and 12-month plans. The 1-month plan includes the full platform — question bank, CBT simulator, AI tutor, analytics — but not the guarantee. Anyone who purchased a plan before August 5, 2026 keeps the guarantee under the terms in effect at purchase. |
| Which exams? | FE Civil, FE Mechanical and FE Electrical. These are the three disciplines FEExamClick builds question banks for. |
| What do I receive? | Continued access to the full platform at no additional charge, not a cash refund. FEExamClick does not issue refunds; the free trial is explained below. |
| How long does it last? | Until you sit the exam again and pass. |
| What does it cost? | Nothing. The extension is free. |
What we ask of you
The guarantee is there for candidates who actually used the platform. We ask that you have worked through the study plan FEExamClick generated for your exam date before you sat the exam. We do not audit your account against a hidden percentage threshold, and we do not use partial completion as a reason to decline a claim that is otherwise in good faith.
How to claim
- Email info@pecivilclick.com from the address on your FEExamClick account.
- Attach or paste your NCEES result notification showing the attempt did not pass.
- We confirm and apply the extension. We aim to do this within 24 hours on business days.
You do not need to explain yourself, justify how you studied, or negotiate. The result notification is the only document we need.
Where the guarantee does not apply
- The 1-month plan, for purchases made on or after August 5, 2026. Exams other than FE Civil, FE Mechanical and FE Electrical. FEExamClick does not sell PE exam preparation, so no PE result is covered.
- Accounts where the subscription was charged back or the payment was reversed.
- Shared or resold accounts. The guarantee follows the individual candidate on the account.
- A result you cannot document. We need the NCEES notification, not a description of it.
No refunds: the free trial is the exit
The Pass Guarantee extends access; it is not a refund, and FEExamClick does not issue refunds. Every plan starts with a 7-day free trial with full access to the platform: cancel before the trial ends, in two clicks from Settings, and you are never charged. Once the trial converts into a paid period, that payment is final. You can still cancel at any time and keep access until the end of the period you paid for. Full terms live in our Terms of Service.
Why we publish this in full. Plenty of exam-prep guarantees are advertised in three words and defined in a paragraph nobody links to. We would rather you read the conditions before paying than discover them after failing. If a term here reads as unfair, tell us — that is useful feedback, not a complaint we will ignore.
Related
- FE exam prep plans and pricing — all four windows, and what each costs.
- Editorial and technical review policy — how questions and solutions get checked.
- Terms of Service — the binding agreement, including billing, the free trial and the no-refund policy.